Turn every review into a revenue signal.
Most D2C brands read reviews manually, tab-switching across Amazon, Flipkart, Myntra, and Nykaa. DOPE aggregates every review, scores sentiment with NLP, and surfaces the patterns that matter — packaged into a weekly intelligence brief your team actually reads.
Stop counting stars. Start understanding why customers leave them.
What Review Intelligence gives you
Every feature is designed for lean D2C teams that need the answer, not the spreadsheet.
Cross-platform aggregation
Amazon, Flipkart, Myntra, and Nykaa reviews in one unified timeline. No more tab-switching or manual collation.
NLP sentiment scoring
Every review is classified positive, neutral, or negative and tagged with themes: packaging, delivery, product quality, and more.
Churn signal detection
Negative reviewers who haven't reordered are flagged automatically so your team can intervene before the customer is gone.
Weekly intelligence brief
A concise Monday morning report summarising sentiment shifts, emerging complaint themes, and top wins — ready to share with your leadership.
Product-level breakdown
Compare review trends across SKUs. Identify which products have the best sentiment and which need immediate attention.
Linked to purchase data
Review sentiment is overlaid with purchase frequency so you know whether your best customers and your happiest reviewers are the same people.
"We were reading 300+ reviews a week manually across three platforms. DOPE collapsed that to a 5-minute Monday read. We caught a packaging defect from the sentiment spike before our returns spiked."
Founder, Indian skincare D2C brand · 2 400 orders / month
Frequently asked questions
- Which platforms does DOPE aggregate reviews from?
- Amazon India, Flipkart, Myntra, and Nykaa. Additional marketplace support is added on a rolling basis based on where your products are listed.
- How does DOPE analyze review sentiment?
- NLP models trained on Indian consumer language patterns classify each review and extract themes like packaging, delivery, product quality, and customer service — structured signal, not raw text.
- How often is review data refreshed?
- Weekly cycle. Brands receive a Monday morning intelligence report covering the previous week's review activity, sentiment shifts, and emerging complaint themes.
- Can review analysis predict customer churn?
- Yes. DOPE cross-references review sentiment with purchase recency to flag customers who left negative feedback and haven't reordered — a strong churn leading indicator.
- Do I need to integrate with each marketplace separately?
- No. Onboard your brand once and DOPE handles all marketplace connections. No separate API keys or accounts needed from your team.
Ready to stop reading reviews manually?
Set up in minutes. First intelligence report in 72 hours.
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