Customer data is useless until it becomes action.
Most analytics tools give you charts. DOPE gives you a 5-minute Monday read that tells you exactly what your customers are saying, which ones are about to churn, and what your team should do about it this week.
No analyst required. No dashboard to interpret. Just clear intelligence and recommended actions.
What's in your Monday report
NPS trend
Week-on-week net promoter score with promoter / passive / detractor split
Top 3 complaint themes
NLP-extracted complaint categories with verbatim customer quotes
Top 3 praise themes
What customers love — validated for product and marketing team use
Churn-risk customer list
Customers flagged by low NPS + low repurchase intent, with suggested outreach
Product sentiment breakdown
Per-SKU sentiment scores so you know which products are driving satisfaction
This week's recommended action
One specific action your team should take based on the week's most important signal
Intelligence, not just data
DOPE's analysis layer turns raw feedback into structured intelligence your team can act on immediately.
Churn prediction
Combine sentiment data with purchase recency to identify at-risk customers before they leave for good.
Segment-level analysis
Break insights down by product category, acquisition channel, or customer cohort to find where problems are concentrated.
Trend detection
Spot emerging sentiment shifts before they become crises. DOPE tracks week-on-week changes and alerts you to statistically significant movements.
Verbatim feedback
Every insight is backed by real customer quotes. No black-box scoring — you can always read the source feedback.
Recommended actions
Each report includes specific actions. Not 'improve delivery' — 'contact your 3PL about delays in Maharashtra; 40% of negative feedback this week cites it.'
Shareable reports
Reports are formatted for sharing. Forward to your CX team, product team, or investors with one click.
"Before DOPE, my team spent 3 hours every two weeks trying to make sense of customer feedback. Now we get a single page on Monday morning that tells us exactly what to fix. It has replaced a part-time analyst."
CEO, Indian pet care D2C brand · 1 800 orders / month
Frequently asked questions
- What does the weekly intelligence report include?
- NPS trend, top 3 complaint themes, top 3 praise themes, churn-risk customer list with outreach suggestions, product-level sentiment summary, and one recommended action for the week.
- How does DOPE predict churn?
- DOPE combines negative feedback sentiment with purchase recency. Customers who gave low NPS and haven't reordered within their typical repurchase window are flagged as at risk.
- Do I need a data analyst to use DOPE insights?
- No. Reports are written in plain language with specific recommended actions. You read it in 5 minutes and know exactly what to do.
- How quickly can I see insights after starting?
- First report within 7 days of onboarding. Meaningful churn signals typically emerge within 30–45 days as DOPE accumulates enough feedback volume.
- Can I access insights beyond the weekly report?
- Yes. The DOPE dashboard gives real-time access to all raw feedback, NPS trends, and sentiment scores. Filter by product, time period, channel, or sentiment category.
Your first insight report in 7 days.
No analyst, no spreadsheet, no lag. Just clarity, every Monday.
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