Customer data is useless until it becomes action.
Most analytics tools give you charts. DOPE's Problem Insights view tells you what is going wrong, which products and couriers are behind it, and which customers are unhappy, so your team knows what to fix.
No analyst required. No charts to decode. Just clear insights in your dashboard.
What's in Problem Insights
NPS split
Promoters, passives and detractors for the last 7, 30 or 90 days
Low-rating reasons
The reasons behind low ratings, and how each one trends week by week
Products causing it
Which products get the most complaints, and their unhappy rate
Payment and courier
Unhappy rate by payment method (COD or prepaid) and by courier
Unhappy customers
Customers who rated you low, by name, with their reasons and order
Revenue at risk
The order value tied to low ratings in the period
Intelligence, not just data
DOPE's analysis layer turns raw feedback into structured intelligence your team can act on immediately.
Tickets for low ratings
A low rating opens a ticket on its own, so no unhappy customer slips through.
Segment breakdowns
See unhappy rates by payment method and courier to find where problems are concentrated.
Weekly trends
See how each low-rating reason moves week by week, so a growing problem stands out.
Verbatim feedback
Read every customer's own words in Reviews. No black-box scoring — you can always read the source feedback.
Product-level view
Find the products with the most complaints, and filter them by the reason customers gave.
CSV export
Export the unhappy-customers list as CSV whenever your team needs it.
Frequently asked questions
- What does Problem Insights show?
- Your NPS split, the reasons behind low ratings and their weekly trend, which products, payment methods and couriers have the most unhappy customers, the unhappy customers by name, and the order value tied to low ratings — for the last 7, 30 or 90 days.
- What happens when a customer leaves a low rating?
- DOPE opens a ticket for that order automatically when the rating is at or below your threshold (3 stars by default), so your team can follow up.
- Do I need a data analyst to use DOPE insights?
- No. Problem Insights shows the reasons, products and customers behind low ratings in plain language, so your team can see what to fix without building reports.
- How quickly can I see insights after starting?
- Insights fill in as feedback arrives from your WhatsApp and email requests. The more responses you collect, the clearer the patterns become.
- Can I see the raw feedback?
- Yes. Every review and feedback response is in the dashboard, with search and star-rating filters; Problem Insights breaks complaints down by product. Export the unhappy-customers list as CSV.
Know what to fix first.
No analyst, no spreadsheet. Just clarity on what customers are unhappy about.
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