Know why customers leave. Before they do.

DOPE by ScanMonk is India's fully outsourced customer intelligence platform for D2C brands. It collects first-party feedback via calls, WhatsApp, email, and SMS, then delivers NLP-analyzed churn predictions and actionable insights without any manual effort from the brand's team.

DOPE uses a four-channel collection system. A direct call is made first as it gives the highest quality feedback. If the call is not answered, a WhatsApp message is sent. If WhatsApp gets no reply, an email is sent. Finally an SMS is sent as the last attempt. This system reaches 55 to 70 percent of customers compared to 3 to 8 percent with email alone.

DOPE is not a DIY survey tool. It is a fully managed service. Survey tools give brands a tool to collect feedback, and the brand's team still has to run it, analyze it, and act on it. DOPE manages the entire process, including collection, NLP analysis, churn prediction, and reporting, so the brand's team only sees the final intelligence, not the operational work.

Yes. DOPE combines feedback sentiment data with purchase behavior signals to flag customers who are at risk of churning before they actually stop buying. This allows D2C brands to intervene proactively rather than discovering churn after it has already happened.

DOPE is built specifically for Indian D2C brands at growth and scale stage, typically brands doing 100 or more orders per month with lean teams that do not have a dedicated data analyst or CX function.

The first weekly intelligence report goes out within the first week of onboarding. Meaningful churn signal patterns typically emerge within 30 to 45 days of consistent feedback collection.

Yes. WhatsApp feedback collection is fully legal in India provided customers have opted in to receive communication from the brand at the point of purchase, which is standard practice. DOPE uses WhatsApp Business API with approved message templates and clear opt-out options.

DOPE is priced as a managed service based on brand size and monthly feedback volume. Contact the team at dope.scanmonk.com for a custom quote.