More orders. Sharper insights. Better economics.
One flat platform fee, plus a per-order rate that drops automatically as you scale. No slabs, no upgrade prompts, nothing hidden.
Your monthly orders
Your estimated bill
Billed monthly, directly through your Shopify invoice. Rate is set in USD and converted to INR daily by Shopify, so the exact number on your invoice may vary slightly day to day.
How it gets more economical as you scale
Same platform, same features, at every size. Only the per-order rate changes, and it only ever moves down.
| Orders / month | Monthly bill | Effective ₹ / order | vs. your top rate |
|---|---|---|---|
| 2,000 | |||
| 5,000 | |||
| 10,000 | |||
| 25,000 | |||
| 50,000 | |||
| 75,000 | |||
| 1,00,000 |
Meet DOPE.
Details Of People's Experience. Customer intelligence for D2C brands, built to catch an unhappy customer before they leave a public review, and to name the customers who'd promote you if you just asked.
We ask. We read. You see.
Your channels do the sending. DOPE does the thinking.
We Collect
A quick ask after each order, on your channels.
We Analyse
Every reply scored and sorted: happy, at-risk, or leaving.
We Flag
At-risk customers, by name, with the reason and fix.
Six things no other tool shows.
Every plan gets the same product. You pay for volume, not features.
Revenue at Risk
The exact rupees you can win back.
Win-Back List
Unhappy customers by name, and how to save each.
Detractor vs Promoter
Angry customers often spend more. Save them first.
Courier & Pincode Risk
Catch when it's the courier, not you. By pincode.
Key Sentiments
What customers really said, as your next fix.
Auto Tickets
A low rating opens a ticket on its own.
Your data. Locked down.
You own it. We protect it. No one else ever touches it.
You own your data
Yours to export or delete, anytime.
Never shared or sold
Never used to train AI. Never mixed with other brands.
Encrypted, stored in India
In transit and at rest. India-based servers.
Your channels. Your customers. Your call.
DOPE is the brain. The pipes stay yours.
Connect your own channels
WhatsApp, SMS, email. No markup from us.
10-minute setup
A read-only link. No dev work.
Every message is yours
Goes out under your brand. Customers never see DOPE.
Before you install
What happens when I cross a tier?
Nothing dramatic. Only the orders inside that band get billed at that band's rate. Going from 1,190 to 1,210 orders in a month adds a few rupees, not a new plan.
Do you charge extra for WhatsApp, SMS or email sending?
No. You connect your own WhatsApp, SMS or email provider, DOPE never adds a markup on messages sent.
Is there a free trial?
Yes, 30 days. Install, connect your data, and see it running before you're charged anything.
How am I actually billed?
Directly through your Shopify invoice, alongside your other app charges. No separate payment setup, no separate login.
Can I cancel anytime?
Yes. Uninstalling stops billing immediately. No lock-in, no minimum term.