Your customer data, unified and always ready.
D2C brands collect customer signals from a dozen touchpoints — orders, reviews, WhatsApp, email — but they live in separate tools and never connect. DOPE's Data Hub links every signal to a single customer profile so your team always has the full picture.
First-party data. Encrypted and access-controlled. Yours to keep and export, always.
Data sources unified in one hub
What the Data Hub gives you
A customer data infrastructure that grows with your brand — without an engineering team to build it.
Unified customer profiles
Every feedback interaction, review, and purchase signal linked to a single customer record by mobile number or email.
Secure, access-controlled storage
Data is encrypted in transit, and sensitive customer fields are encrypted at rest; access is role-restricted and logged, and opt-out requests are honoured. Operated in line with the DPDP Act 2023.
CSV export
Export reviews, tickets, cohorts and the unhappy-customers list as CSV at any time. Your data is yours to keep.
Searchable reviews
Find any review by customer name, order number, phone or email, and filter by star rating.
Cohort builder
Slice customers by their answers, ratings and order details to see which groups are happy and which are not.
Frequently asked questions
- What data does the DOPE Data Hub store?
- First-party feedback from WhatsApp and email. Plus linked purchase history, theme ratings and NPS responses — all linked to individual customer profiles.
- Is customer data stored securely?
- Yes. Data is encrypted in transit, and sensitive customer fields are encrypted at rest; access is role-restricted and logged, and customer opt-out requests are honoured. Operated in line with the DPDP Act 2023.
- Can I export my brand's data from DOPE?
- Yes. Reviews, tickets, cohorts and the unhappy-customers list can be exported as CSV at any time from the DOPE dashboard.
- Who owns the data collected by DOPE?
- You do. ScanMonk acts as a data processor. Data is never sold or shared with third parties. You can export and delete at any time.
Own your first-party customer data.
No third-party cookies. No guesswork. Real signals from real customers.
Explore more features