Your customer data, unified and always ready.
D2C brands collect customer signals from a dozen touchpoints — orders, reviews, calls, WhatsApp — but they live in separate tools and never connect. DOPE's Data Hub links every signal to a single customer profile so your team always has the full picture.
First-party data. India-compliant. Yours to keep and export, always.
Data sources unified in one hub
What the Data Hub gives you
A customer data infrastructure that grows with your brand — without an engineering team to build it.
Unified customer profiles
Every feedback interaction, review, and purchase signal linked to a single customer record by mobile number or email.
India-compliant storage
Data stored on Indian servers. Compliant with the IT Act and Digital Personal Data Protection Act 2023. Opt-out honoured within 72 hours.
Full data export
Export your entire dataset as CSV or JSON at any time. Your data is always portable and yours to keep.
Searchable feedback archive
Search across all feedback by keyword, customer, product, sentiment, or channel. Find the exact quote you need in seconds.
Customer-level history
See a full timeline of every customer interaction — calls, reviews, purchases, sentiment — in one customer view.
CRM & ad platform sync
Push churn-risk segments and customer labels to your CRM, Google Ads, or Meta Ads automatically. See Integrations for the full list.
"We had feedback in Typeform, orders in Shopify, and reviews scattered across platforms. DOPE was the first time we saw a complete picture of a customer. That alone was worth the onboarding."
Head of Growth, Indian home decor D2C brand · 2 100 orders / month
Frequently asked questions
- What data does the DOPE Data Hub store?
- First-party feedback from calls, WhatsApp, email, and SMS. Plus linked purchase history, marketplace review data, sentiment scores, NPS responses, and churn risk flags — all linked to individual customer profiles.
- Is customer data stored securely and in compliance with Indian law?
- Yes. Data stored in India, compliant with the IT Act and DPDP Act 2023. Encrypted in transit and at rest. Opt-out requests honoured within 72 hours.
- Can I export my brand's data from DOPE?
- Yes. All data is exportable as CSV or JSON at any time from the dashboard — raw transcripts, sentiment scores, NPS data, and customer-level summaries.
- Can I connect DOPE's data to my existing CRM or marketing tools?
- Yes. Integrations with major CRM and marketing platforms. Customer segments and churn-risk lists can sync to your CRM or create audiences in Google Ads and Meta. See the Integrations page.
- Who owns the data collected by DOPE?
- You do. ScanMonk acts as a data processor. Data is never sold or shared with third parties. You can export and delete at any time.
Own your first-party customer data.
No third-party cookies. No guesswork. Real signals from real customers.
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