Your AI agent calls every customer. You read the findings.
Email surveys get 3–8% response rates. DOPE's AI calling agent reaches 55–70% of your customers through a four-channel cascade — call, WhatsApp, email, then SMS — and conducts a natural 4-question feedback conversation without any human agent involvement.
The calls sound human. The scale is not.
The four-channel cascade
Each channel is attempted only if the previous one gets no response — maximising reach without overwhelming customers.
- 01
AI Voice Call
A neural voice AI calls the customer's mobile. Natural 4-question conversation, fully transcribed. Highest quality signal.
- 02
WhatsApp Message
If the call is unanswered, a WhatsApp Business API message with a quick reply survey is sent. Typically achieves 40–50% open rate.
- 03
Email Survey
If WhatsApp gets no reply, a branded one-click email survey is dispatched. Clean, mobile-first design for maximum completions.
- 04
SMS Link
The final fallback: a short SMS with a lightweight survey link optimised for feature phones and slow connections.
Built to collect. Engineered to analyse.
Every call feeds directly into your brand's intelligence layer.
ElevenLabs neural voice
Calls sound natural in Indian English and Hindi. Customers engage with a voice they trust.
Auto-transcription
Every call is transcribed and stored. Searchable by keyword, date, or sentiment category.
Structured 4-question flow
NPS, product quality, delivery experience, and likelihood to repurchase. Standardised so results are comparable across time.
TRAI-compliant
Calls respect DND registrations and TRAI calling hours. Clear opt-out at every touchpoint.
NPS dashboard
Promoters, passives, and detractors tracked weekly. Drill into any segment to read the verbatim feedback.
Repurchase prediction
Low repurchase intent scores combined with negative sentiment are surfaced as at-risk customers before churn happens.
"We were getting 4% on email surveys. DOPE's AI calls hit 62%. The volume of actual customer opinions we now have access to is completely different — it changed how we run product decisions."
Co-founder, Indian health supplements brand · 3 800 orders / month
Frequently asked questions
- How does DOPE's AI calling system work?
- After an order, DOPE's AI agent calls the customer. It conducts a 4-question conversation covering satisfaction, product quality, delivery, and repurchase intent. Responses are transcribed and NLP-scored.
- What happens if the customer does not answer?
- DOPE uses a four-channel cascade: call → WhatsApp → email → SMS. This reaches 55–70% of customers vs 3–8% with email alone.
- Is the AI voice caller distinguishable from a real person?
- DOPE uses ElevenLabs neural voice synthesis for natural speech in English and Hindi. The caller identifies itself as an automated assistant in line with TRAI regulations.
- What languages are supported?
- Currently English and Hindi. Language is selected based on customer state and language preference from the order record. Regional language expansion is on the roadmap.
- Is automated calling compliant with TRAI DND regulations?
- Yes. Calls are only placed to customers who consented at checkout. DOPE respects TRAI calling hours and provides opt-out at every touchpoint.
Reach 10× more customers than email alone.
First AI call cycle runs within 48 hours of onboarding.
Explore more features