Somewhere, right now, a customer is one comment away from loving you publicly.
DOPE flags who's unhappy, and who'd happily recommend you - before either one goes public.
Feedback doesn't wait for standups.
Complaints scatter across WhatsApp, email, and drafts nobody's read yet. By the time it's public, all you can do is apologize. DOPE surfaces the same signal a product review app shows you, just weeks earlier.
Detractors
Trust score dropping. Flagged first, with the reason, so your team can fix the problem.
Promoters
Would recommend you today. Counted in your NPS split. Every customer gets the same feedback request, whatever their rating.
Three steps. No internal team required.
Your channels do the sending. DOPE does the reading, scoring, and filing.
Collect
A quick ask after every order, on WhatsApp or email - automated, under your name.
Analyse
Every reply filed: rating, theme, Trust Score. Not a star average - the real reason.
Act
Every customer gets the same neutral feedback ask. Low ratings become a ticket with the reason behind them. Nothing sits unresolved.
Every customer base is a mix of three.
An illustrative example of how customer retention actually breaks down once you're reading the signal - not live data.
Detractors
Low ratings flagged this month, each with the reason attached.
Passives
Satisfied enough to stay, quiet for now.
Promoters
Rated you highly. Every customer gets the same feedback request; no one is routed by rating.
Ten categories. Ten different kinds of signal.
Built for high-repeat D2C brands doing 3,000+ orders a month. Every category leaves a different trail.
Skincare
Wellness
F&B
Grooming
Home & Living
Beauty
Nutrition
Apparel
Pet Care
Baby Care
Questions people actually ask
One flat fee, plus a rate that drops as you scale.
No plans to pick. No upgrade prompts. Billed monthly through your Shopify invoice.
Your data. Handled with care.
Encrypted
Data is encrypted in transit, and sensitive customer fields are encrypted at rest.
Read-only access
We read from Shopify - never write.
Access controlled
Role-restricted and logged.
Isolated by design
JWT auth, signed webhooks, brand-level isolation.
Your data, your control
Yours to export or delete anytime. Never sold, never used to train AI. Each brand sees only its own data.
Built with data protection principles aligned to India's DPDP Act - a design principle, not a claimed certification.
Start your 30-day free trial.
No credit card required. Cancel anytime. See what DOPE catches on your own data.